Gardeners Stockwell Privacy Policy
This Privacy Policy explains how Gardeners Stockwell collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It is designed to comply with the General Data Protection Regulation and applicable UK data protection laws. By using our gardening services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Gardeners Stockwell customers and prospective customers located in our service area who contact us, request a quote, enter into a contract with us, or otherwise interact with our services. It covers data collected offline and online, including data provided by you directly and data generated when we perform our services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details, such as your full name, postal address, property address where services are provided, and your preferred contact details.
Service and contract information, such as details of the gardening services you request, visit notes, service history, booking dates and times, and any instructions or preferences you share with us.
Billing and payment information, such as information necessary to process payments, records of payments made, and related accounting information. We do not store full payment card details when third party payment processors are used.
Communication records, including records of communications with you such as enquiries, quotes, job confirmations and feedback provided by phone, text message, online forms or other channels.
Technical and usage data, where applicable, such as basic technical information generated when you visit our website, including pages visited and approximate location based on your device or browser settings. We only collect this where it is necessary for the operation and security of our website or to understand service demand in our area.
How We Collect Personal Data
We collect personal data in several ways:
Directly from you when you contact us to request information, a quote or a booking, or when you provide details to our team in person or over the phone.
During service delivery, when we attend your property and note relevant information required to complete or improve the service, such as access instructions, layout details or plant care preferences.
From third party service providers, such as payment processors and booking platforms, which may forward your booking and contact details to us so that we can provide the requested services.
Automatically through basic website analytics tools, which may collect non sensitive data about how you access and use our website, where this is enabled and legally permitted.
Lawful Basis for Processing Your Data
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contractual necessity, to take steps at your request before entering into a contract and to fulfil our contract with you. This includes using your contact details and property information to provide quotes, schedule and deliver gardening services, and manage ongoing service arrangements.
Legal obligation, to comply with our legal duties, such as keeping certain financial and transaction records for tax and accounting purposes, and responding to lawful requests from public authorities.
Legitimate interests, where we use your data in ways that are necessary for our legitimate business interests and that do not override your rights and freedoms. This may include managing our relationship with you, improving our services, preventing fraud, and maintaining the security of our systems and staff.
Consent, where you have given your clear consent for us to process your personal data for a specific purpose, such as receiving certain types of marketing communications. You can withdraw consent at any time by contacting us using your usual contact channel.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide and manage gardening services, including handling enquiries, preparing quotes, confirming bookings, planning visits, delivering services and following up when necessary.
To manage customer relationships, including dealing with your questions, feedback and complaints, updating you about changes to services, and maintaining accurate records of our interactions.
To process payments and maintain accounts, including issuing invoices, recording payments, and maintaining financial records required for our business and legal obligations.
To operate and improve our services, including analysing how our services are used, monitoring demand within our service area, planning staffing and routes, and enhancing the quality and safety of our work.
To send marketing communications, such as information about seasonal offers or new services, only where this is permitted by law and where you have not opted out or objected.
To ensure security, including protecting our staff, assets and systems, preventing and detecting fraud or misuse, and complying with applicable laws and regulations.
Data Retention
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The length of time we keep data depends on the type of data and the purposes for which it is used.
Customer and service records are generally kept for the duration of your relationship with us and for a reasonable period afterwards, in case of questions, complaints or repeat bookings.
Financial and transaction records are kept for a period required by tax, accounting and other legal obligations.
Where data is held on the basis of consent, and there is no other lawful basis to continue processing it, we will delete or anonymise it when you withdraw your consent.
When personal data is no longer needed, we will securely delete or anonymise it in line with our data retention procedures.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in line with our instructions and for the purposes described in this Privacy Policy, and they are required to implement appropriate security measures.
Categories of processors may include customer relationship management providers, payment processors, accounting and bookkeeping service providers, information technology and hosting providers, and communication service providers such as email or messaging platforms.
We may also share personal data with other third parties where required by law, to protect our legitimate interests, or with your explicit consent. We do not sell your personal data.
International Data Transfers
Where it is necessary to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, in accordance with data protection law. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.
Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data from unauthorised access, loss, alteration or disclosure. These measures are proportionate to the nature, scope and context of the personal data we process and are reviewed periodically to address evolving risks.
Your Data Protection Rights
Under data protection laws, you have certain rights in relation to the personal data we hold about you. Subject to legal conditions and exemptions, these rights include:
The right of access, to request confirmation as to whether we process your personal data and to obtain a copy of that data along with information about how it is used.
The right to rectification, to request correction of inaccurate personal data and completion of incomplete data.
The right to erasure, sometimes called the right to be forgotten, to request deletion of your personal data where there is no longer a lawful basis for us to keep it.
The right to restriction of processing, to request that we limit the way we use your data in certain circumstances.
The right to data portability, to receive certain personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.
The right to object, to object to processing based on our legitimate interests or for direct marketing purposes. We will stop processing your data for direct marketing if you object.
The right to withdraw consent, where processing is based on your consent. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The most recent version will always apply to your personal data. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using your usual Gardeners Stockwell contact method.
